Problems That I Solve

Strategic Problems such as Fragmented and Strategically Disengaged Teams

Are your team members each playing their own game in the business (and not always playing nicely)? Sometimes it can feel like your team is playing a very different game to you. Do they truly understand the game they are playing? Does everyone have a clear understanding of how they fit into the big picture and contribute to the overall success of the business?

Many strategic problems become easier to solve when discussions and dialogue are guided by a neutral external facilitator. This holds true for both your personal strategy and business strategy. Having an unbiased facilitator can help uncover new perspectives and even lead to more effective solutions. Lets chat.

Symptoms of a Poorly Business or Personal Strategy

No clear strategic direction.
Blurred definition of who you are and what you want as a team, company or individual.
Declining personal efficiency: cant get “stuff” done.
Increasing complaints in the business.
Confused marketing messages.
Declining performance and metrics.
Significant market and environmental changes.
Resource debates between departments.

Possible Root Causes

Change of leadership.
Major external environment changes.
Disconnection with leadership and each other.
Loss of company and individual purpose and clarity.
Lack of strategic communication and translation.
Nobody supports the strategy.
Nobody understands the strategy.
Where is “our strategy” anyway?

What Can You Do About The Root Causes?

My interventions include strategic sessions, interactive workshopping, team coaching and professional executive coaching. The good news is that all of my work can be done on a targeted modular basis one part at a time. Online training workshops can be as short as 2 hours and coaching sessions 1 hour. Onsite in Southern Africa workshops are available on request.

Let’s chat through your business problems and see if we can do some beautiful business together.

What does the Future look like?

Everybody is playing the game according to the rules of the game
Well thought-out and aligned strategy makes sense to your market, your customers, your stakeholders and you.
Everybody knows their jobs and knows how to perform them.
The team members are as excited as the owners and other stakeholders.
Restful nights for you and your team.
Robust business strategy can be re-evaluated at regular intervals.
Total buy-in from your staff.
Happy faces whenever you talk to your team, sad faces for your competitors!

Low Sales Conversions and Close Rates

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If you are a sales professional or sales leader then you may be told that you are only as good as your last month. You will also be pressurised to give lots of reports giving details of your customers, reason for closing, reasons for not closing. Take full responsibility for your results. Results can be influenced by things outside of your control.

Take responsibility for your results and be accountable. It is just as powerful to take responsibility for your strategy, actions, beliefs, activities, skills development and product knowledge.

Results will follow so let’s focus on the things you can control and change right now such as relationship building, value creation, influence skills, knowledge management and pipeline management. Lets chat.

Inaccurate forecasting.
Inability to persuade and influence customers.
No budget for development and reduced innovation budgets mean falling behind the competition rapidly.
Production targets get thrown out.
Entrepreneurs get discouraged.
More discounting and more free gifts.
Lower ROI.
More resignations.
For many companies the standard approach is simply throwing more money behind marketing, I know. I have been there.

The closing rate is really a measure of the whole sales process but is mistakenly seen as a “final” step in the sales process.

In customer-centred PRE-solved Selling, then we focus on 4 main root cause areas.

Inadequate relationship skills and development
Inability to understand the real value and to communicate product value.
Missing the 2 levels of motivation including conscious and unconscious motivators
Lack of influence instruments.

Once these have been addressed there are additional root causes which can be addressed such as:

Qualification criteria.
Pipeline management.
Poor discovery and needs analysis.
Poor communication abilities.
Mindset morale and motivation issues.
Inadequate product mastery.

What can you do about the Root Causes?

My interventions include sales coaching sessions, sales system analysis, customer experience analysis, and sales training along the whole customer Path to Purchase

The good news is that all of my work can be done on a targeted modular basis one part at a time. Online training workshops can be as short as 2 hours and coaching sessions 1 hour. Onsite in Southern Africa workshops are available on request.

Let’s chat through your business problems and see if we can do some beautiful business together.

What does the Future look like?

More customers from fewer prospects.
Better forecasting abilities.
Higher overall revenue.
Higher profit due to less marketing wastage.
Happier, more resilient team members.
Better succession planning.
Higher retention of high-performance individuals and key team members.

Leadership Influence Problems: Leaders Struggling to Lead and Implement Strategy

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Are you and your fellow leaders effectively selling your strategy, or are you simply “telling people what to do”? If you find yourself leaning towards being a “teller,” can I ask, “how’s that working for you?”

Perhaps you’re experiencing the growing pains of a rapid increase in workload or facing the challenge of downsizing while retaining the right talent.

Leadership is a multifaceted topic with numerous nuances and a “plethora” of theories. In my work, I emphasise the elements of influence in leadership. I equip leaders with proven tools and scientifically researched principles from persuasion psychology, behavioural economics, coaching, and business science. Let’s “sell the ideas” to the hearts and minds of the people.

Symptoms and Impacts

Resistance to change.
Team members playing their own game.
Engagement and communication suffer.
High staff turnover.
Lack of innovation.
Loss of purpose and direction.
Limited growth and missed business opportunities.
Customer complaints increase.
Challenges to authority increase.

Possible Root Causes

Ineffective communication skills.
Inadequate leadership coaching.
Loss of trust in leadership.
Top-down, autocratic leadership styles.
Weak strategy, weak strategic communication and weak strategic translation.
Absent or poor listening skills.
Inconsistent action and misaligned values.

What Can You Do About The Root Causes?

My interventions include executive influence coaching, influence training and communications workshops.

The good news is that all of my work can be done on a targeted modular basis one part at a time. Online training workshops can be as short as 2 hours and coaching sessions 1 hour. Onsite in Southern Africa workshops are available on request.

Let’s chat through your business problems and see if we can do some beautiful business together.

What Could the Future Look Like?

Change management becomes easier (hardly ever effortless)
Team members play according to the rules of the game.
Better team engagement and communication.
Higher team member retention.
Increased capacity to take advantage of business opportunities.
Longevity of the business unit.

Crisis Problems: Losing Control of Your Behaviors and Life

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Are you noticing elements of your behaviour and life wobbling a bit on the tracks? Perhaps you’ve already come off the rails. Losing control of your behaviours and thoughts can feel like a train crash waiting to happen. I can relate. I certainly fell off the tracks in my career at one stage

The importance of balance and personal coaching became evident to me in both happy days and not-so-happy days. I have experienced plenty of each. You may find that getting overly absorbed in the business at the expense of you is a real thing. Can you relate? let’s have a chat. Perhaps we can find a way to get back on track.

Symptoms and Impacts

Some naughty behaviours.
More bad habits such as addictions, drinking too much, and smoking.
Stressing about things you can’t change.
Stressing about things that you CAN change but just don’t get around to.
Constant exhaustion, anxiety and burnout.
Loss of life purpose and meaning.
Lower concentration and procrastination over decisions.
Disinterest, loss of motivation and morale.

Possible Root Causes

Lack of emotional awareness.
No self-care including exercise, mindfulness and awful eating.
No balance of life.
No resilience coaching and training.
Inadequate support systems and excessive workload.
Allowing the business to run your whole life.
Lack of recognition (including your own recognition).
Insanely badly stated goals and outcomes.
Perfectionism.
Chronic and inescapable stress.

What Can You Do About The Root Causes?

My interventions include behavioural coaching, executive coaching, NLP Coaching, Mindfulness training, and a toolbox of techniques to help you cope with whatever life throws at you. Sometimes we can’t control the world, but we can have more control over our responses.

The good news is that all of my work can be done on a targeted modular basis one part at a time. Online training workshops can be as short as 2 hours and coaching sessions 1 hour. Onsite in Southern Africa workshops are available on request.

Let’s chat through your business problems and see if we can do some beautiful business together.

What Could the Future Look Like?

Happier life (more happy days).
Enjoying relationships for the value of a true relationship.
Work-life balance.
Increased work efficiency and productivity.
Less procrastination.
In touch with your true values in life.
Living a purposeful, meaningful (and yes, profitable existence).

Personal Growth Problems: I can’t seem to Activate my Full Potential

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You know that you are worth more than this! You just can’t seem to find your groove and activate your full potential. If you are a high performer in the workplace or in your personal life, then you may recognise these statements.

How can you continue to tap into your immense potential and experience growth on a regular basis? How do you maintain a “Growth Mindset” in the midst of so much uncertainty? Now is the time to put the plan together even if time and energy resources are lacking. Remember, you never know how far a change can take you, and as one NLP trainer once said, “You get to keep the change.”

Symptoms and Impacts

You just know that you are capable of more.
Nagging suspicion that you could be better than you are (And how many people really want to have more nagging?).
You have insights into your one brilliance but seem to lack the ability to take it to the next level.
ADHD and ADD entrepreneurial syndrome. So many ideas, so little time to think them through.
Passionate about so many things, but which to address first?

Possible Root Causes

No positive performance coaching and mentoring.
Too much stuff on your plate.
No support group.
No personal strategy.
Too much outside influence confusing your decisions.
Too little internal influence guides you by your own values.
Family business succession impact. You got the position, now how do you lead?
Nobody calls you on your Entrepreneurial ADD behaviours, nor shows you how to deal with it.

What Can You Do About The Root Causes?

My interventions include high-performance coaching, NLP coaching, strategy formulation, accountability, decision-making sessions, values elicitations and a neutral coach to challenge you in a constructive way.

The good news is that all of my work can be done on a targeted modular basis one part at a time. Online training workshops can be as short as 2 hours and coaching sessions 1 hour. Onsite in Southern Africa workshops are available on request.

Let’s chat through your business problems and see if we can do some beautiful business together.